Customer Success Specialist

Customer Success Specialist

Remote

Salary USD 1,400 - 1,800 monthly

Employment Type CONTRACTOR

Work Arrangement Remote

Sector Customer Service & Support

Experience Level Junior (1-3 years)

Application Deadline November 2, 2026

Scale Army Careers is a platform dedicated to connecting talent with opportunities, particularly within the rapidly evolving tech and service industries. They focus on providing a streamlined and effective hiring process for both employers and candidates.

This specific role is with a globally recognized manufacturer of custom wheels and luxury automotive accessories. This company is renowned for its innovative designs and premium automotive products, catering to a discerning clientele. They are committed to excellence in both their product offerings and their customer relationships.

Job Description

Scale Army Careers is seeking a dedicated Customer Success Specialist to manage and nurture B2B accounts for a leading manufacturer of luxury automotive accessories. This role is ideal for a professional who excels at strengthening client relationships, driving revenue through strategic upselling, and effectively resolving escalated customer needs.

The position is fully remote and requires availability during U.S. business hours (7:00 AM – 3:00 PM PT, Monday – Friday). Candidates must be based in LATAM, Africa, or Eastern Europe. The role involves proactive client engagement, identifying growth opportunities, and serving as the primary point of contact for partners, ensuring their satisfaction and loyalty.

Key responsibilities include managing a portfolio of B2B customers, building long-term relationships, and conducting regular account reviews. You will also be tasked with identifying and executing upsell and cross-sell opportunities to increase account revenue and collaborating with internal teams to resolve complex customer issues efficiently.

Required Skills

• B2B Account Management
• Client Relationship Management
• Upselling
• Customer Support
• CRMs
• Sales
• Account Management
• Customer Escalation
• B2B Sales
• Automotive Industry
• English
• Spanish

Key Responsibilities

• Manage a dedicated portfolio of current B2B customer accounts as their primary strategic point of contact.
• Build strong, long-term relationships to drive consistent engagement, loyalty, and brand retention.
• Conduct regular account reviews and client check-ins to monitor account health and ensure customer satisfaction.
• Proactively identify and execute upsell and cross-sell opportunities within the existing client base.
• Understand client business needs and recommend relevant product expansions to increase overall account revenue.
• Track revenue goals and consistently work toward engagement and expansion targets.
• Serve as the primary escalation point for critical or complex customer issues.
• Coordinate with operations, shipping, and production teams to resolve customer problems quickly and effectively.
• Handle challenging escalations through empathetic, solutions-oriented communication.
• Maintain accurate CRM records of client interactions, account health, and sales opportunities.
• Translate client feedback into clear internal action items to support improvements in products and service delivery.

Qualifications

• 2–4+ years of experience in B2B Customer Success, Account Management, or B2B Sales.
• Proven experience driving engagement and closing upsell and cross-sell opportunities within existing accounts.
• Experience managing multiple client accounts in a fast-paced environment.
• Experience managing escalated customer support issues (tickets).
• Previous experience in auto parts sales, automobile sales, or the aftermarket automotive industry is a strong plus.
• Strong B2B relationship and account management skills.
• Ability to identify and execute revenue-growth opportunities within existing customer accounts.
• Ability to confidently manage high-stakes client conversations.
• Strong problem-solving skills and ability to manage complex customer escalations.
• Ability to manage multiple client accounts and priorities simultaneously.
• Strong CRM recordkeeping and account-tracking capabilities.
• Ability to translate customer feedback into clear internal action items.
• Fluency in both English and Spanish is highly preferred.