About this role
Job title: Customer Success Specialist
About the Role
At Thrive Inventory, our Customer Success team is focused on delivering an exceptional customer experience by helping customers maximize the value of Thrive Inventory. You’ll act as a trusted advisor and product expert, guiding onboarding, answering questions, and resolving issues to drive adoption, retention, and long-term success. This is a fully remote role that collaborates with customers via email, live chat, phone, and virtual meetings.
What You'll Do
- Deliver exceptional customer support through phone, email, live chat, and virtual meetings
- Build strong relationships and become a trusted product expert
- Guide customers through onboarding and adoption of Thrive Inventory
- Troubleshoot product questions and coordinate with internal teams to resolve issues
- Educate customers on features, best practices, and workflows
- Proactively identify opportunities to improve engagement, adoption, and retention
- Monitor customer health and provide strategic recommendations to maximize product value
- Advocate for customers by sharing feedback with Product and Engineering
- Maintain detailed customer records and follow up to ensure resolution
- Contribute to our Help Center and internal documentation as needed
What We're Looking For
- 2+ years of SaaS B2B experience
- Excellent written and verbal communication skills
- A passion for helping customers succeed
- Strong problem-solving and critical-thinking abilities
- Ability to learn new software quickly and explain technical concepts simply
- Highly organized with strong attention to detail
- Self-motivated and able to work independently in a remote environment
- Ability to manage multiple priorities while maintaining a positive customer experience
- Experience in customer success, customer support, account management, retail, inventory management, or POS systems is a big plus
- Bonus points for Spanish language skills
Nice to Have
- Spanish Speaker
Compensation & Benefits
- Salary range: $50,000-$65,000 DOE (USD) per year
- Fully remote position
- Medical Coverage, Dental Care, Eye Care
- 401(k) Savings Plan with Discretionary Match
- Fifteen (15) Paid Days Off First Year of Service
- Twenty (20) Paid Days Off after 1 Year Anniversary
- Nine (9) Paid Holidays
- Recruitment Referral Bonus
- Stock Options
- Company provided computer & equipment