About this role

Position summary

We are looking for a driven and client-focused Customer Success Specialist to join our team. You will be the primary point of contact for a portfolio of clients, ensuring they derive maximum value from our platform, achieve their business goals, and remain long-term partners.

This is a relationship-first role that sits at the intersection of technology, compliance, and finance, ideal for someone who thrives in a fast-moving environment and is passionate about the blockchain ecosystem.

Duties and responsibilities

Own the end-to-end customer relationship post-sale, from onboarding through renewal and expansion.
Conduct regular business reviews (QBRs) and check-ins to monitor client health, usage, and satisfaction.
Serve as the voice of the customer internally, collaborating with Product, Sales, and Support to resolve issues and drive improvements.
Deliver tailored training sessions and product walkthroughs for clients across varying levels of technical sophistication.
Identify upsell and cross-sell opportunities within your portfolio and collaborate with Sales Executives to convert them.
Monitor client engagement metrics and proactively address signs of churn risk.
Assist clients in understanding blockchain analytics concepts, compliance workflows, and platform best practices.
Support clients in the European markets, leveraging cultural and regional knowledge to build trusted relationships.
Maintain accurate records of client interactions, health scores, and account plans in CRM systems (HubSpot).

Requirements

English language proficiency is essential, fluency in other languages is a strong plus.
3+ years of experience in Customer Success, Account Management, or a client-facing role within fintech, SaaS, or compliance technology.
Solid understanding of blockchain fundamentals, cryptocurrency markets, or financial crime compliance (AML/KYC).
Excellent communication and presentation skills, with the ability to convey complex technical concepts clearly.
Proactive, organised, and data-driven approach to managing a portfolio of accounts.
Comfortable working in a remote-first, fast-paced environment

Nice to have

Experience working with or for crypto exchanges, financial regulators, or banks.
Knowledge of regional regulatory frameworks.
Experience using HubSpot CRM.

Department

Sales & Business Development

Location

Limassol

Remote status

Fully Remote

Crystal is a globally distributed team of world-class blockchain analysts, award-winning mathematicians, and professional software developers with headquarters in London and Amsterdam.

We design an all-in-one blockchain analytics solution for regulators, financial services, and law enforcement.

Our crypto transaction monitoring and risk assessment software enables financial institutions to comply with global anti-money laundering regulations.

Law enforcement agencies and regulators use our technology and data to track the movement of cryptocurrencies in real-time to identify illicit fund flows and solve investigations.

Our platform, Crystal Expert, is available as a free online blockchain explorer, as SaaS, or API.

Founded in

2016

Co-workers

100+