About this role
About the Role The Customer Success team drives adoption, expansion, and long-term value of Centric software across the existing customer base. The Technical Consultant provides technical expertise, implementation services, and solution guidance with a primary focus on Centric PLM, working closely with customers to analyze requirements, design and implement technical solutions, support integrations and data migrations, and offer best-practice recommendations to maximize the value of the Centric investment. What You'll Do
- Assess customer systems, IT landscapes, and data usage to identify challenges and root causes.
- Advise customers on best practices and recommend solutions aligned with business needs and PLM capabilities.
- Present findings, recommendations, and solution approaches to customer stakeholders.
- Deliver technical presentations, workshops, and demonstrations to internal and external audiences.
- Lead customer discussions on data migration and system integration strategies.
- Collaborate with Product Management to provide customer feedback and influence product enhancements.
- Build strong relationships with customers and internal teams, ensuring effective communication and collaboration.
- Configure solutions and develop TypeScript-based configurations for demos, POCs, and customer requirements.
- Understand customer business drivers, objectives, and risks to support solution positioning.
- Produce technical proposals, solution documentation, and Statements of Work (SOWs).
- Ensure compliance with company quality standards and code of conduct. What We're Looking For
- The ability to demonstrate Centric Solutions and technologies effectively to audiences of varied technical knowledge
- In depth working knowledge of Centric PLM OOTB Functionality and configuration possibilities
- Strong understanding of PLM technologies, industry trends, and best practices
- Ability to present and discuss customer solution architectures and technical designs
- Experience balancing Out-of-the-Box (OOTB) functionality with custom configuration
- Knowledge of data migration, mapping, and data cleansing from legacy systems
- Hands-on experience with XML, APIs, and SQL
- Familiarity with VPN, Private Link, Keycloak, and SSO technologies
- Understanding of node-based data structures
- Experience developing integrations using REST APIs and AMQP; Kafka knowledge is a plus
- Understanding of High Availability (HA) and client-server architectures
- Strong analytical and problem-solving skills with a customer-focused mindset
- Ability to manage priorities and perform effectively under pressure
- Willingness to travel across the European sales region
- Qualification: Bachelors degree (or equivalent) in Computer Science / or equivalent
- Fluent German & English (spoken/written)
- Proven presentation and communication skills
- Knowledge in Bitbucket/JIRA/Confluences
- 3 - 10 years experience working for a Technical / Integration / PLM software vendor