Customer Success Representative

About the Role Join Molex's Customer Success Team as a Customer Success Representative to deliver best-in-class service to our automotive customers. You will work with SAP and Salesforce to support production plans and collaborate with Sales partners to create value for Molex and our customers. What You'll Do

• Communicate daily with customers via email, phone, and Salesforce Service Cloud to support their inquiries and needs.
• Manage pre- and post-order activities ensuring accuracy of documentation, pricing, and order quantities.
• Collaborate with Sales partners to share information and present unified communication that creates value for Molex and our customers.
• Process order changes in SAP and generate reports on schedule agreement activities.
• Participate actively in team meetings and training sessions, contributing ideas to improve Customer Experience processes.
• Identify opportunities to streamline and automate assigned tasks while respecting team input in the challenge process. What We're Looking For
• Advanced bilingual proficiency in Spanish and English.
• Minimum 2 years of experience in the role or similar activities as a CSR.
• Bachelor's degree in Economics, Business Administration, Industrial Engineering, or related field.
• Availability for hybrid work.
• Experience in customer-facing roles within manufacturing or automotive logistics environments.
• Proficient in Microsoft Office Suite.
• Strong communication, organizational, time management, and interpersonal skills. Nice to Have
• Knowledge of SAP.
• Familiarity with Salesforce.
• Advanced Excel skills.
• Strong communication and organizational abilities. Compensation & Benefits
• At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
• Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.