About this role
About Us: Betty is an innovative entertainment company pioneering at the intersection of real-money online casinos and casual mobile gaming.
Betty Canada is a scale up company accredited by the Alcohol and Gaming Commission of Ontario (AGCO) as a B2C operator in February 2023, we've set a new standard in the industry.
Our mission is to redefine the online casino experience by offering a uniquely transparent environment where players can relax, unwind, and enjoy themselves safely. We are committed to accessibility, fairness, and inclusivity, fostering a community of like-minded individuals who value ethical gaming practices and prioritize our players' safety and enjoyment above everything else.
Our Values:
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We are honest - we value honesty in all aspects.
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Bring the Olives - we offer premium customer experience.
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Think Big - we believe in always striving for more.
Key Responsibilities
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Providing prompt and empathetic responses to customer inquiries through various channels, including email and chat.
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Conducting customer education sessions, guiding them through the features and functionalities of our platform.
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Actively gathering and analyzing customer feedback, collaborating with product and development teams to enhance user experience.
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Monitoring customer satisfaction metrics and develop strategies to improve them, ensuring high levels of engagement and loyalty.
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Work in shifts, including late and night shifts!
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Requirements:
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Prior experience in customer service, support, or a related client-facing role.
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Exceptional communication and interpersonal skills, with an ability to handle challenging
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customer interactions with patience and professionalism.
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Quick learner with the ability to understand and explain complex systems and processes.
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A passion for customer satisfaction and a deep understanding of customer-centric service practices.
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Works well under pressure and ability to deliver within deadlines.
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Fluency in English.
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What we offer:
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A chance to become a key person in a scale-up environment
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A real opportunity to supercharge your skills & knowledge
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Fun and collaborative team environment