Customer Success Project Manager

Job title: Customer Success Project Manager

About the Role You will manage international client and internal projects across the full lifecycle: from initiation and planning to execution, monitoring results and closure. You will ensure achievement of project goals in terms of deadlines, quality, scope and expected business results. You will coordinate cross-functional teams across Sales, Presales, Support, Marketing, Product Management and R&D to deliver successful outcomes.

What You'll Do

• Manage international client and internal projects across the full lifecycle, from initiation and planning to execution, monitoring results and closure
• Ensure achievement of project goals on time, within scope and quality, and deliver the expected business outcomes
• Coordinate cross-functional collaboration among Sales, Presales, Support, Marketing, Product Management, R&D and other stakeholders
• Build and optimize processes for client engagement and internal workflows, including analysis, optimization and automation
• Analyze client feedback, user experience, and support requests, identify systemic issues and drive corrective actions to reduce dissatisfaction
• Develop onboarding processes and inform customers about new product features and services
• Initiate and implement tools to assess client experience, analyze results and propose improvements
• Prepare analytical findings, recommendations and initiatives to improve processes, products and services for related units and management
• Organize proactive monitoring of client activity, identify risks and problem areas early, prevent escalations and reduce operational losses
• Manage internal service processes to support client success initiatives

What We're Looking For

• Experience in customer success and project management with international clients
• Strong ability to coordinate across Sales, Presales, Support, Marketing, Product Management, and R&D
• Experience analyzing client feedback and CX metrics and translating results into action
• Proactive risk identification, escalation management and problem-solving mindset
• Ability to design onboarding programs and communicate product updates effectively
• Data-driven with the ability to prepare actionable recommendations for processes, products and services
• Excellent communication and stakeholder management skills