About this role
Job title: Customer Success / Product Marketing Specialist - Service Hub
About the Role Join HubSpot's Service Hub team to help customers reduce churn and increase retention by leveraging an AI-powered, CRM-connected workspace. This role focuses on communicating value, guiding deployment, and driving customer success outcomes.
What You'll Do
- Promote and support adoption of Service Hub features (unified data, customer feedback management, AI-powered insights).
- Analyze customer data and health scores to identify churn risk and guide proactive outreach.
- Collect and synthesize customer feedback (CSAT, NPS, CES) to drive product and service improvements.
- Collaborate with cross-functional teams to ensure customer success and CRM alignment.
What We're Looking For
- Experience in customer success, SaaS, or product marketing is a plus.
- Strong analytical and communication skills; ability to interpret data and translate into actions.
- Familiarity with CRM systems and AI-powered workflows.
- Self-starter with ability to work cross-functionally.
Nice to Have
- Experience with HubSpot tools or Service Hub.
- Passion for improving customer satisfaction and reducing churn.
Compensation & Benefits
- Salary not disclosed; benefits not specified.