About this role
Bask is seeking a Customer Success team member with a clinical or pharmacy background to support medication-related operations and ensure patients receive accurate, timely guidance. In this role, you’ll act as a critical bridge between patients, providers, and pharmacy partners; helping maintain clarity, compliance, and a seamless care experience.
This position is ideal for someone with medical training who enjoys problem-solving, clear communication, and working cross-functionally in a fast-moving telehealth environment.
What You’ll Do
-
Serve as the primary point of contact for medication-related inquiries, including dose, strength, and administration instructions.
-
Triage and assess questions to ensure accurate, compliant, and timely responses.
-
Coordinate directly with prescribing provider groups and pharmacy partners to verify prescriptions and confirm appropriate dosing.
-
Identify and resolve discrepancies between prescribed instructions and patient understanding.
-
Escalate complex medication or safety concerns to licensed clinicians when appropriate.
-
Partner cross-functionally with clinical, pharmacy, and operations teams to improve the overall patient experience.
-
Monitor recurring issues and provide feedback to leadership to strengthen workflows and patient education materials.
-
Requirements
-
2–3 years of experience in pharmacy, clinical care, or a related medical field.
-
Medical training required (Pharmacy Technician, RN, or similar background).
-
Comfortable discussing medication dosing and administration details with clarity and confidence.
-
Strong analytical thinker who can interpret engagement data and identify patterns.
-
Excellent communicator who can balance empathy with operational precision.
-
Thrives in a fast-paced startup environment.
-
Believes no task is too small — and no challenge is too big.