Customer Success Operations Manager

About Webbing

Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.

Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.

Description

What you will own:

• Salesforce ownership and data quality: maintain a single source of truth for customer information, activities, risks, opportunities, and outcomes; define and enforce data standards.

• Customer lifecycle framework: establish clear stages, milestones, success plans, handoffs, and playbooks from onboarding through adoption, renewal, and expansion.

• Risk management and health scoring: build proactive risk identification, reporting, and engagement triggers so teams act before issues escalate.

• KPI governance: define, operationalize, and enforce measurable success metrics, ownership, review cadences, and accountability across Customer Success.

• Customer segmentation and touchpoint strategy: tailor engagement by customer size, value, maturity, and need; standardize onboarding checkpoints, QBRs/EBRs, and success reviews.

• Business intelligence and reporting: deliver executive dashboards and actionable insights on customer health, adoption, renewals, deployment progress, usage trends, and team performance.

• Automation and AI: reduce manual work through workflow automation, alerts, scheduling, reporting, and AI-assisted data collection and CSM guidance.

• Enablement: maintain playbooks and documentation, deliver continuous training, and ensure CS readiness for every product release.

• Cross-functional alignment: coordinate with Product, Operations, Support, Sales, and subject-matter experts to resolve ownership gaps and execute strategic programs.

• Continuous improvement: identify friction, improve processes and tools, and create repeatable operating standards that scale.

Requirements

• Experience in Customer Success Operations, Revenue Operations, Sales Operations, Business Operations, or a comparable operational role in a B2B technology environment.

• Strong Salesforce administration and governance capability, including data models, reporting, dashboards, workflow design, and data-quality controls.

• Demonstrated ability to translate customer journeys into lifecycle stages, playbooks, operating rhythms, and measurable KPIs.

• Analytical fluency: able to identify patterns, frame risks and opportunities, and convert data into clear recommendations for leaders and frontline teams.

• Hands-on experience with automation and practical AI use cases that reduce effort and improve decision quality.

• Excellent program and stakeholder management skills, with the ability to establish ownership and drive execution across functions.

• Clear, concise communication and documentation skills; comfortable enabling teams through training and change management.

What we offer

• Hybrid work

• Work life balance

• Parking

• Medical insurance

• Food allowance

• Cellular plan

• Unlimited data plan for traveling

• Discount memberships

• Professional development budget

• Global company- working and collaborating with amazing people around the world

• Fun working environment & company activities

• And of course, air hockey, pool table, and ping-pong tournaments!