Customer Success Mgmt Associate

Responsibilities

• Customer Success is vital to our organizational goals. We succeed when our clients derive lasting value from our solutions and services. We are seeking a Customer Success Mgmt Associate to serve as a customer advocate, empowering clients to achieve their goals using Moody’s View solutions. This role takes a proactive, strategic approach to ensure mutual success for both clients and Moody’s Analytics.

• You will collaborate with sales teams and internal stakeholders to develop client strategies, map the customer journey, and enhance the overall customer experience. The role also involves continuous assessment of client health and providing strategic guidance and product insights.

• Act as a customer advocate, ensuring clients achieve their desired outcomes with Moody’s View solutions and derive ongoing value from the relationship

• Lead the post-sales client lifecycle, coordinating with internal stakeholders from Sales to Product teams to drive retention and client satisfaction

• Map the customer journey, provide strategic guidance, and continuously assess client health to improve the overall customer experience

• Build trusted relationships with clients to empower them with proactive coaching and support, enabling self-sufficiency throughout their lifecycle

• Collaborate with Product Management and Product Strategy teams to improve product quality, collecting and sharing insights from regular client feedback forums

• Conduct C-SAT surveys, and handle NPS outreach to give clients a platform to influence product and service improvements

• Coordinate Moody’s responses to client requests and act as the centralized point of contact between clients and internal teams

• Assist in preparing and sharing market insights to highlight Moody’s expertise, internally and externally

• Travel as required (approximately 10% of your time)

• About the Team

• Join our Customer Success team, a critical driver of both short- and long-term organizational goals. We are dedicated to ensuring clients achieve tangible value from our solutions and services, fostering strong partnerships built on trust and mutual benefit. As part of this collaborative and proactive team, you’ll play a pivotal role in shaping client strategies, enhancing customer experience, and influencing product development, all while growing your expertise in the SaaS and analytics space.

• Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

• Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

• Skills and Competencies

• 1–3+ years of experience in direct business-to-business client-facing roles, ideally within commercial data, analytics, regulatory, or finance industries

• Understanding of complex business concepts and processes, particularly in regulatory compliance, supplier risk, and credit risk use cases

• Excellent verbal and written communication skills (fluent in both Japanese and English), including the ability to deliver high-level presentations and detailed product demonstrations

• Strong ability to work independently and collaboratively in a team environment with keen attention to detail

• Strong understanding of complex business concepts and processes, particularly in regulatory compliance, supplier risk, and credit risk use cases

• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use

Education

• Undergraduate/first-level degree (e.g., Bachelor’s degree) in Business, Economics, Finance, Marketing, or a related field