Customer Success Manager

Customer Success Manager

Salary

₹25 - 45 LPA

Experience

• 7+ yrs

Location

Bengaluru, Karnataka, India

Posted by Weekday clients & partners

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Customer Success Manager

Jigsaw

Job descriptionApplication

About the role

Find candidates with 7–10 years of total work experience who have worked in Customer Success or Key Account Management at companies that directly compete with Intellicar.

Target Companies — Prioritise these companies:

Intangles, LocoNav, Fleetx, TrackoBit, iTriangle Infotech, Uffizio, Axestrack, Roadcast, WheelsEye, Transight Systems, Autoplant, Asset Telematics, Arya Omnitalk, OneQlik, EcoCosmo, FleetRobo, Fleetable, FleetEnable, Vamosys, Mind Your Fleet, GeoSafe Technologies, BlackBuck, MapmyIndia, Rane t4u, Microlise, Taabi Mobility, Zeliot, Samsara, Geotab, Motive, Verizon Connect, Fleet Complete, Teletrac Navman, Webfleet and GPS Insight.

Relevant Job Titles:

• Customer Success Manager
• Senior Customer Success Manager
• Key Account Manager
• Strategic Account Manager
• Enterprise Account Manager
• Client Success Manager
• Customer Relationship Manager
• Account Manager

Candidate Requirements:

1. Total work experience must be between 7 and 10 years.
2. Must have relevant experience in Customer Success, Key Account Management or Enterprise Account Management.
3. Must have worked at one or more of the target companies listed above. Prioritise candidates with direct experience in fleet telematics, GPS tracking, connected vehicles, fleet management software or IoT mobility solutions.
4. Look for candidates who manage enterprise customers, build long-term client relationships, handle escalations, drive customer retention, manage renewals and identify upselling opportunities.
5. Prioritise candidates with experience handling large accounts, multiple clients, enterprise customers and senior stakeholders.
6. Prefer candidates who have worked with B2B technology products or SaaS solutions.
7. Exclude candidates whose experience is primarily in sales hunting, business development, technical support or customer service without account ownership or customer success responsibilities.

Search Instructions:

• Search the target companies first rather than broadly searching the entire SaaS industry.
• Verify each candidate's employment history and total years of experience.
• Do not include candidates solely because their profiles contain keywords such as IoT, GPS or fleet management.
• Include only candidates whose actual work experience matches Customer Success or Key Account Management.
• Do not invent candidate information or assume responsibilities that are not mentioned in their profiles.

Output Required for Each Candidate:

1. Candidate name
2. Current company and designation
3. Total years of experience
4. Previous companies
5. Relevant Customer Success or Key Account Management experience
6. Evidence of enterprise account handling, renewals, retention or upselling
7. LinkedIn profile URL
8. Target company match
9. Brief explanation of why the candidate is suitable

Return the most relevant candidates first. Prioritise quality and relevance over the number of profiles.

Must-have skills

Customer SuccessKey Account ManagementEnterprise Account Management

Good-to-have skills

fleet telematicsGPS trackingconnected vehicles

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