Customer Success Manager

About Webbing

Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.

Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.

Description

• The Customer Success Manager (CSM) manages a portfolio of strategic customers across the APAC, ensuring they achieve measurable business value from Webbing's connectivity solutions while building long-term partnerships. The CSM serves as the trusted advisor throughout the customer lifecycle—from deployment and onboarding through adoption, and growth, working closely with Sales, Product, Engineering, Customer Operations, and Support.

• Key Responsibilities:

• Customer Success Management

• Build trusted relationships with customer stakeholders and executive sponsors.

• Develop and execute Customer Success Plans aligned with customer business objectives.

• Drive customer adoption, retention, satisfaction, and long-term growth.

• Monitor customer health, usage trends, and business outcomes.

• Identify customer risks and proactively lead mitigation plans.

• Act as the primary customer advocate within Webbing.

• Customer Lifecycle Management

• Coordinate customer onboarding and deployment activities.

• Ensure successful implementation of Webbing products and services.

• Conduct regular customer cadence meetings.

• Lead Executive Business Reviews (EBRs) and strategic planning sessions.

• Track commitments and ensure timely follow-up on action items.

• Business Growth

• Partner with Sales to identify expansion and cross-sell opportunities.

• Support strategic account planning and customer growth initiatives.

• Promote adoption of new products and platform capabilities.

• Operational Excellence

• Maintain accurate customer records and Salesforce account hygiene.

• Document customer architecture, stakeholders, and success plans.

• Monitor SIM usage, data consumption, and service trends.

• Coordinate operational requests with Customer Operations and Support.

• Ensure timely communication during incidents and major service events.

• Customer Site Visits

• Travel regularly to customer locations across APAC.

• Conduct on-site Executive Business Reviews, workshops, deployment meetings, and relationship-building visits.

• Strengthen executive relationships through face-to-face engagement.

• Support strategic customer initiatives and key business milestones.

Requirements

• 5+ years of experience in Customer Success, Account Management, Technical Account Management, Project Management, or similar customer-facing roles.

• Experience managing enterprise or B2B customers.

• Excellent communication, presentation, and relationship-building skills.

• Strong organizational, analytical, and project management abilities.

• Experience with Salesforce or similar CRM platforms.

• Professional English (spoken and written).

• Korean or Japanese or Chinese speaker

• Willingness to travel up to for customer meetings, Executive Business Reviews, deployments, and site visits.

• Preferred Qualifications

• Experience in IoT Connectivity, Telecommunications, Enterprise Mobility, SaaS, or Automotive Connectivity.

• Experience managing strategic or global enterprise customers.

• Knowledge of APIs, eSIM technologies, or connectivity platforms

What we offer

• The opportunity for professional development within a reputable international innovative and growing company.

• The opportunity to join a team of highly professional specialists in an international environment.

• Fully remote role