Customer Success Manager - Upstream
About this role
About the Role
Grade Level (for internal use): 10 The Team:
The Asia Pacific Customer Success Team is a highly motivated and collaborative group that serves as trusted advisors to upstream oil & gas customers across the region. The team is forward-looking and works cohesively to demonstrate value through S&P Global Energy's industry-leading services. Colleagues, prospects, and customers appreciate the team's expertise and dedication to delivering exceptional outcomes that drive positive business impact.
Responsibilities and Impact:
- Act as trusted advisor to upstream oil & gas customers, driving product adoption, satisfaction, and retention through strategic relationship management
- Lead customer onboarding, training delivery, and workflow integration to ensure clients achieve maximum value from S&P Global Energy services
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