Customer Success Manager

Job title: Customer Success Manager

About Tava Health

Tava Health is on a mission to improve mental health through better access to high-quality therapy. We partner with employers to provide accessible mental health benefits and support a growing network of therapists with tools to power their practices. Our team is passionate, mission-driven, and growing fast.

About the Role

We’re looking for a motivated and experienced Customer Success Manager to join our growing team. In this role, you’ll manage a portfolio of mid-market accounts and serve as a strategic partner to senior stakeholders. You’ll support onboarding, ongoing engagement, renewals, and expansion while playing a strategic role in account retention and satisfaction.

This is a great opportunity for someone who excels at executive relationship management, thrives in strategic conversations, and is excited about making an impact in healthcare and mental health.

Responsibilities

• Own Customer Relationships

• Serve as the primary point of contact and trusted advisor for customers in your book of business

• Build and maintain relationships with HR leaders, benefits executives, and senior stakeholders

• Own the post-sale lifecycle, delivering tailored experiences that support client goals

• Onboarding & Activation

• Lead smooth onboarding and implementation for new customers

• Partner with cross-functional teams to ensure technical and operational launch readiness

• Define success criteria and align on measurable outcomes

• Engagement & Retention

• Develop and execute success plans that align to customer objectives

• Monitor usage, engagement, and risk indicators; proactively intervene as needed

• Facilitate business reviews, data reporting, and strategic planning sessions

• Lead renewal strategy and expansion conversations

• Internal Collaboration

• Partner with Sales, Clinical, Product, and Operations teams to drive unified customer experiences

• Act as the voice of the customer to influence internal decisions and improve offerings

• Contribute to process improvements, playbooks, and documentation

• Success Measurement

• Track key metrics including retention, engagement, utilization, and satisfaction

• Maintain clear documentation of customer progress, goals, and risks

Requirements

• Experience & Skills

• 3+ years of experience in customer success, account management, or consulting

• Expertise managing senior stakeholder relationships

• Familiarity with healthcare, benefits, or HR tech is a plus

• Strong analytical skills and ability to drive outcomes using data

• Organized, adaptable, and outcome-oriented

• Communication & Collaboration

• Excellent interpersonal, written, and verbal communication skills

• Executive presence and confidence in presenting to leadership teams

• Collaborative mindset with a bias toward action

• Mindset

• Strategic thinker with a passion for improving mental health access

• Customer-first approach with empathy and curiosity

• Thrives in a fast-paced, evolving startup environment

• Why You'll Like Working With Us

• Competitive salary and stock options (so you share in the company’s success)

• Fully-covered medical and dental premiums for you and your family, plus voluntary insurance options

• Free, generous Tava mental health benefit — of course

• Monthly HSA contributions for qualifying enrolled employees

• Generous PTO and paid holidays

• Paid parental leave

• 401(k) retirement plan

• Weekly company-paid lunch via DoorDash and a personal DashPass subscription

• Opportunity to make a meaningful impact at a high-growth, mission-driven company