About this role
TalentCross - Customer Success Manager Posting
About TalentCross
TalentCross partners with US-based clients to connect them with top LATAM talent. We’re hiring for a growth-stage SaaS company that helps revenue teams build skills and succeed.
About the Role
You’ll own a book of 30–45 member accounts with one clear goal: ensure members get real value from their membership and renew. This is a client-facing role, so professionalism, energy, and clear communication are critical.
Responsibilities
- Onboard new accounts with kickoff calls, org mapping, and learning paths
- Build and maintain relationship maps across stakeholders
- Engage accounts with proactive communication, calls, and success plans
- Ensure renewal by presenting cases and managing commercial conversations
- Use AI-based tools, HubSpot, and Google Workspace to manage accounts efficiently
Requirements
- 3+ years of recent work history as a Customer Success Manager or Account Manager (non-negotiable)
- Experience owning renewals for a named book of accounts
- Comfortable working with revenue leaders (VPs of Sales, CROs, Enablement leads)
- Highly organized with systems to manage 45 accounts on rolling 90-day cycles
- Executive presence: clear, direct, concise communication
- AI-fluent: someone who actively uses Claude, has built their own skills, and understands how to leverage AI daily (not a GTM engineer, but very comfortable with AI)
- Native-level written and spoken English
- Available for full US business hours (Central Time)
Important Candidate Note
This is a client-facing role. Candidates must demonstrate professional energy, fluent English, and a presentable interview environment (avoid low energy, poor English fluency, or unprofessional video backgrounds).
Why Join Us
- Competitive base salary + variable compensation up to 25–30%
- Work directly with founders and executives
- Gain visibility and influence in shaping customer success standards
- Remote-first, small senior team with high impact