About this role
About the Role HubSpot's ANZ Customer Success Manager for Small Business role is remote and open to candidates across Australia. You will drive growth, retention, and adoption for ANZ customers, using CPF and AI-native tools to deliver measurable ROI and long-term success. You will own high-touch relationships with complex customers to ensure their ongoing value from HubSpot. What You'll Do
- Primary ownership and accountability for ensuring customer growth, delight, and retention for complex customers who require higher-touch service.
- Build and foster relationships with key decision makers and stakeholders across multiple customer teams.
- Engage customers in strategy conversations, to derive maximum value from their investment in HubSpot.
- Define what success means for your customers and produce detailed plans outlining the roadmap to achieve success and share in accountability of their success.
- Monitor customer health and create risk mitigation plans and identify and develop new opportunities for expanding customer's usage of new products.
- Collaborate with other HubSpot teams, and executive leadership, to ensure adoption and successful customer renewals.
- Resolve customer inquiries by aligning customers with the right resources.
- Be accountable for the retention of your customers along with providing forecasting insights to our Contract Management team around upcoming renewals.
- Continuously improve your own skills by leveraging AI, data, and Success Excellence Metrics to consult at scale.
- Embody HubSpot’s Culture Commitments by solving for the customer, being bold and learning fast, and aligning, adapting, and going forward together. What We're Looking For
- Experienced in owning, maintaining, and driving customer relationships in a quota or retention-carrying role.
- Proven track record of consistently meeting and exceeding retention or revenue goals in a SaaS or Customer Success role.
- Comfortable adopting new technologies quickly, with experience leveraging AI tools and predictive insights to scale your impact.
- Excellent communicator - clear, confident, and empathetic across phone, written, and in-person settings.
- Strong business acumen, with the ability to link HubSpot’s solutions to customer outcomes and ROI.
- Highly organised, with a high attention to detail, proactive, and able to prioritise effectively across a diverse portfolio of customers.
- Resilient, adaptable, and motivated to thrive in a fast-paced, AI-enabled environment. Compensation & Benefits
- Hybrid work environment - You can choose to work from Home, Office or Flex!
- Structured new hire training and onboarding
- An education allowance up to USD$5,000 per annum
- Flexible Time Off Policy + a week of rest!
- Private health insurance allowance & annual fitness reimbursement
- Opportunity to work with amazing colleagues who embody HubSpot’s HEART core values
- Primary Caregiver Leave of 16 weeks and Secondary Caregiver Leave for 6 weeks
- Check out the HubSpot Website to see all our wonderful Benefits
- HubSpot’s culture is driven by a shared passion for our mission and metrics. It’s a culture of amazing, growth-minded people who solve for the customer, embrace boldness and adaptability, and thrive on alignment and collaboration.
- If you need accommodations or assistance due to a disability, please reach out to us using this form.
- If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process.