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Customer Success Manager, Services (US)

Whop
Brooklyn, NY Posted Sep 28, 2026
Full-time

About this role

Mission

Our mission is to deliver everyone a sustainable income. Right now 25,000 business operators earn over $7B per year. We will not stop until 1B people every month are making money on Whop.

Role

You get new services and industrial customers live and successful on Whop: owners and ops leads who run field service, trades, and similar ops. You run onboarding, get them using the product, and set them up to grow.

This is a highly entrepreneurial role with a lot of freedom. You own the customer’s first months on Whop.

What You’ll Do

  • Onboard new services customers and get them live fast

  • Move their payments and billing onto Whop

  • Roll out to additional locations for multi-site operators

  • Spot accounts at risk early and fix the problem yourself

  • Hand healthy, growing accounts to the account team

What We’re Looking For

  • Operator background in services, field service, or industrial businesses

  • Top performing CSM or onboarding lead in field service, industrial, or payments software

  • Experience with owner-operated and family businesses

  • Comfortable talking to an owner without a script

Compensation / perks

  • Best in class base + OTE with competitive equity

  • Location: In-person NYC / Brooklyn, 5 days in office

  • Equinox membership

  • Lunch & dinner M–F

  • Rent stipend within 0.5 mile of the office

  • Citi Bike

  • Ubers home after 10pm

  • Unlimited PTO + health / vision / dental

  • Latest MacBook Pro

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