Customer Success Manager

About the Role

Secret Sauce Partners is seeking a Customer Success Manager to own partnerships with some of the world’s top Fashion & Apparel ecommerce brands. You will serve as the primary point of contact through integration, launch, and post-launch phases, ensuring that our services delight partners and deliver continued value. This role blends relationship management with hands-on deployment and cross-functional collaboration. What You'll Do

• Act as the point of contact between Partners and the Secret Sauce Partners teams through integration, launch, and post-launch phases.
• Provide integration support as Partners integrate our services.
• Ensure our services deliver superior service post-launch and monitor partner satisfaction.
• Educate Partners about how our services work and their capabilities.
• Host business reviews to communicate the value delivered and opportunities for expansion.
• Evolve existing services and upsell new products to meet Partner needs.
• You may be asked to participate in executing customer integrations and perform operational tasks such as size label mapping, category mapping, or other service administration functions requiring a high level of attention to detail. What We're Looking For
• Excellent written, verbal, and interpersonal skills in English.
• Ability to build and foster new relationships, shepherding customer relationships from early stages of the sales process through post-sales setup and integration.
• Strong project management skills: you are organized, can meet deadlines, manage multiple projects at the same time, and facilitate communication across various departments.
• Attention to detail: the quality of the work you release is high and the rest of the company can rely on it.
• You may be asked to participate in executing customer integrations, and take care of various operational tasks, such as size label mapping, category mapping, or other service administration functions, which require a high level of attention to detail.
• Skills to provide creative solutions: you not only understand our customers’ challenges but can also come up with creative solutions either independently or with teams within the company. Some of these solutions may become requirements for new products, features, or incremental improvements for current products. Nice to Have
• Fluency in German or other major languages is a plus.