Customer Success Manager - SaaS

About Dastra

Dastra is a fast-growing SaaS platform dedicated to data protection, compliance and AI governance.

Our mission is simple: turn complex regulatory requirements into clear, operational and actionable processes.

We help organisations manage their data and AI-related risks while enabling them to innovate with confidence.

As we continue to grow, we are looking for a Customer Success Manager to join our Customer Success team and support our customers throughout their journey with Dastra.

Why join Dastra?

• Join a fast-growing European SaaS LegalTech company

• Work with Mid-Market and Enterprise organisations on complex data, AI and compliance challenges

• Take ownership of a strategic customer portfolio

• Become a key expert on a sophisticated SaaS platform

• Work closely with Customer Success, Sales, Product and Tech teams

• Join an experienced, collaborative and ambitious team

Your role

As a Customer Success Manager, you will act as the project lead for your customers’ success with Dastra.

You will manage a portfolio of Mid-Market and Enterprise customers and cover the entire customer journey, with a strong focus on onboarding, implementation, product adoption and long-term customer success.

You will become a trusted partner and expert on the Dastra platform, helping customers translate complex business, technical and regulatory challenges into concrete use cases.

Your main objectives will be to:

• Successfully onboard and implement Dastra

• Drive product adoption and long-term engagement

• Support change management

• Demonstrate the value delivered by the platform

• Secure renewals and customer satisfaction

• Identify growth opportunities alongside Account Managers

Your responsibilities

• Lead onboarding and implementation projects

• Manage a portfolio of Mid-Market and Enterprise customers as their main point of contact

• Drive customer success through regular follow-ups and Business Reviews

• Monitor usage, satisfaction and value

• Anticipate risks and secure renewals

• Identify growth opportunities alongside Account Managers

• Build expertise in data protection, AI governance and compliance

• Share customer insights with Product and Tech teams

Your environment

You will join our Customer Success team and report to Jérôme, our Director of Operations and co-founder.

You will work closely with our Customer Success, Account Management, Sales, Product and Tech teams.

Our customers are mainly Mid-Market and Enterprise organisations, across French and international markets.

During your first 3 to 6 months, you will progressively build your expertise on Dastra, our methodology and your customer portfolio.

Who we're looking for

• 4+ years of experience in Customer Success, SaaS consulting, implementation, project management or a similar customer-facing role

• Strong understanding of SaaS environments, ideally involving complex or technical products

• Experience managing Mid-Market and/or Enterprise customers

• Experience with onboarding, implementation, adoption and change management

• Strong communication and stakeholder management skills

• Strong project management and organisational skills

• Customer-oriented, autonomous and comfortable with complex topics

Languages

• French: fluent, bilingual

• English: fluent, bilingual or native level

• German: fluent or bilingual proficiency would be a plus

You will work with both French- and English-speaking customers in an international environment.

Compensation & working conditions

• Around €40-47k gross/year + variable compensation, depending on experience

• Ideally based in Paris / Île-de-France

• Hybrid working model with 2 remote days per week

• 5 weeks of paid leave + 10 RTT days

• Meal vouchers and company health insurance

• Annual company seminar and regular team-building events

Recruitment process

• Introductory call with Julia, Talent Acquisition Specialist

• Interview with a member of the Customer Success team

• Interview with Jérôme, Director of Operations and co-founder

• Business case and presentation

• Reference check

Ready to join us?

If you enjoy working at the intersection of SaaS, technology, data, AI and regulatory challenges, and want to become a trusted partner for Mid-Market and Enterprise customers, we'd love to meet you.