About this role
About the Role Moveworks is seeking a Customer Success Manager to partner with initial customers to drive product value and ensure ongoing success. You will build trusted advisory relationships with executive sponsors, translate business needs into practical solutions, and help onboard, drive adoption, and grow Moveworks across enterprise teams.
What You'll Do
- Partner with initial customers to drive product value.
- Develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value.
- Partner cross-functionally to translate business needs and product requirements into new solutions for customers.
- Evolve and iterate on our customer onboarding strategy.
- Work with internal teams and customers to drive adoption, engagement and growth.
- Help customers identify, quantify, and work toward transformational goals in partnership with Moveworks.
- Adapt quickly to product changes and limitations, and communicate these strategically to stakeholders.
- Act as the voice of the customer, gathering customer feedback and helping share the product roadmap.
What We're Looking For
- 5+ years of account management, implementation, or sales experience in software/SaaS.
- Experience in explaining technical solutions, establishing goals, developing opportunities, building and selling business cases, and improving customer experience.
- Experience supporting deployments with large enterprise customers.
- Process-focused with strong problem-solving ability – always searching for a smarter, better way to achieve a goal.
- Experience building strong internal and external relationships, including with senior-level executives.
- Diplomatic, tactful, and poised under pressure.
- Voracious appetite to learn and grow.
- Bachelor’s degree.
- Willing to travel 10-25%.
Compensation & Benefits
- Base pay: $102,000 - $159,000 USD plus equity (when applicable), plus variable/incentive compensation and benefits. Please note base pay shown is a guideline and may vary by location.
- Benefits include health plans, flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan, and family leave programs.
- Travel: 10-25% travel.