Customer Success Manager

About the Role The Customer Success Manager (CSM) will oversee all aspects of the deployment of Motorola Solutions' Guardian Suite of Control Room Products to strategically important customers. The CSM acts as the primary point of contact for deployment and technical issues and coordinates any backup resources required. As a subject-matter expert, the CSM bridges the operational and technical sides of the customer journey and guides the delivery strategy to the development team. What You'll Do

• Creation and maintenance of required project plans and all associated project documentation (RAID log, RFCs, Requirements documentation, Contract Changes, Finance)
• Effectively managing customer relationships via remote and on-site engagement
• Effectively managing internal and external resources and stakeholders to ensure tasks are completed in line with the project timescales
• Capturing and documenting customer requirements, including business process analysis, technical analysis, etc.
• Producing solution specifications/design and agreeing this with the customer
• Managing the development and testing of upgrades to the solution in alignment with the agreed project plan
• Deployment and customer sign-off of the solution
• Working as part of a Customer InLife Team, comprising business analysts and quality assurance engineers
• Reporting to a Senior Manager, Customer Operations What We're Looking For
• A formal qualification (Degree) in Computing Science or equivalent experience
• Experience of managing the delivery of large and complex software solutions to major customers
• Proven experience in managing customer requirements
• Proven leadership and motivation of virtual teams
• Excellent communication skills both written and verbal
• Technical experience sufficient to manage and convey issues relating to complex software
• Knowledge of AGILE Project management principles, with certification or working towards certification
• Experience of software deployment to UK bluelight (police and fire) agencies is highly desirable
• Experience of UK bluelight (police and fire) Control Room operations is highly desirable Nice to Have
• Experience of software deployment to UK bluelight agencies is highly desirable
• Experience of UK bluelight Control Room operations is highly desirable Compensation & Benefits
• Competitive salary and bonus schemes
• Two weeks additional pay per year (holiday bonus)
• 25 days holiday entitlement + bank holidays
• Attractive defined contribution pension scheme
• Employee stock purchase plan
• Flexible working options
• Private medical care
• Life assurance
• Enhanced maternity and paternity pay
• Career development support and wide ranging learning opportunities
• Employee health and wellbeing support (EAP, wellbeing guidance)
• Carbon neutral initiatives/goals
• Corporate social responsibility initiatives including support for volunteering days
• Well known companies discount scheme