Customer Success Manager
About this role
Job title: Customer Success Manager
About the Role The Customer Success Manager will own relationships with assigned ONE-KEY customers and drive onboarding, adoption, and ongoing value realization of ONE-KEY technology. They will act as the customer advocate, adoption strategist, and internal quarterback to help customers onboard successfully, expand usage, resolve roadblocks, and realize tangible business outcomes.
What You'll Do
- Own onboarding, adoption, and ongoing success planning for assigned ONE-KEY customers to move from setup to confident, repeatable usage as quickly as possible.
- Build customer success plans linking customer goals, construction workflows, ONE-KEY capabilities, measurable outcomes, and clear next steps across the account lifecycle.
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