About this role
Meltwater is hiring a Customer Success Manager in Dubai, United Arab Emirates (Al Shatha Tower, Dubai Media City), hybrid with 3 days/week in office. The role focuses on driving product adoption, implementing risk mitigation strategies, and conducting user training to ensure customer success and satisfaction.
Responsibilities include collaborating with Renewal Managers and Account Managers to align on customer needs; providing strategic guidance to ensure comprehensive adoption of Meltwater solutions; empowering clients to strengthen advocacy and billing relationships; developing a deep understanding of customers' organizational context to tailor solutions; partnering with Account Managers to identify upselling/cross-selling opportunities; proactively engaging accounts ahead of renewal dates to support renewals and mitigate risk on 'at-risk' accounts; owning customer account gross retention; conducting onboarding and training for new customers; gathering feedback through executive business reviews; and identifying expansion opportunities to communicate to Account Managers.
Requirements: Bachelor's degree or higher preferred; at least 3 years of hands-on experience in customer success, account management, or a related field; exceptional communication and interpersonal skills; a results-driven, proactive, and collaborative mindset; excellent written and verbal communication in both Arabic and English; and legal eligibility to work in the UAE.
Meltwater is a global technology company serving 27,000+ customers with 2,200+ employees across 50 locations in 25 countries.