About this role
Knowt Inc.
Customer & Community
Full-time
US
Remote
70K - 80K USD a year
About Knowt
Knowt is an AI-powered learning platform used by millions of students and teachers. We help students study smarter with flashcards, practice tests, and AI tutoring, and we give teachers tools that save them hours every week. Today we partner with schools and districts across the country to bring Knowt into classrooms at scale.
The Role
We're hiring our Customer Success Manager to own the relationship with the schools and districts that partner with Knowt. You'll be the person teachers and administrators call when they want to get more out of Knowt, and the person who makes sure every partner renews and grows. This is a high-impact role on a small team: you'll shape how we onboard, support, and expand our district customers.
What You'll Do
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Own a book of school and district accounts from kickoff through renewal
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Lead onboarding: rostering (ClassLink, Clever), admin setup, and teacher training sessions
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Drive adoption by tracking usage, spotting at-risk accounts early, and running check-ins with admins and teacher leads
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Manage renewals and identify expansion opportunities across schools and districts
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Build usage reports and quarterly business reviews that show partners the impact Knowt is having
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Partner with Sales on handoffs and with Product to turn customer feedback into roadmap priorities
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Create help docs, training materials, and playbooks that scale as we grow
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Identify the unique needs, goals, and capacity of individual schools and districts, and develop tailored support strategies, resources, materials, and training to help partners maximize success.
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Ability to travel approximately 10% of the time for conferences, school visits, and in-person partner engagements to provide hands-on support, strengthen relationships, and better understand partner needs.
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What We're Looking For
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2 to 4 years of experience in customer success, account management, or a similar client-facing role
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Experience working with K-12 schools or districts, or a background in teaching
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Comfort running presentations and trainings for teachers and administrators
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Strong organizational skills and the ability to juggle many accounts at once
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Clear, warm, and direct communication over email, phone, and video
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A data-minded approach to tracking account health and adoption
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Nice to Have
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Experience with edtech rostering and SSO tools (ClassLink, Clever, Google Classroom)
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Familiarity with a CRM or CS platform (HubSpot, Salesforce, or similar)
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Experience owning renewals or upsell targets
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Compensation and Details
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$70,000–$85,000 base salary, plus performance-based variable compensation tied to customer renewals, retention, adoption, and account expansion. Target on-track earnings (OTE) range from $84,000–$102,000 annually.
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Full-time, fully remote (US-based)
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Join an early team where your work directly shapes how millions of students learn
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Posted November 7, 2026
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Remote restrictions
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Must be a resident of United States
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Apply here
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Attach resume/CV
How many years of customer success or account management experience do you have?(required)
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Have you worked with K-12 schools or districts, or taught in a classroom? If so, briefly describe.(required)
Have you owned renewal or upsell targets before? What was your book size (number of accounts or ARR)?(required)
Which tools have you used? (e.g., ClassLink, Clever, Google Classroom, HubSpot, Salesforce)(required)
Are you based in the US and able to work full-time?(required)
select
A district bought Knowt for 20 schools, but 3 months in only 4 schools are actively using it. Walk us through your first two weeks of response.(required)
Tell us about an account you saved from churning. What were the warning signs and what did you do?(required)
A teacher emails frustrated that a feature isn't working the way they expected, and the district renewal is in 60 days. Write the reply you'd send.(required)
How do you decide which accounts get your time when you're managing 50+ at once?(required)
Why customer success in edtech, and why Knowt?(required)
Optional: Share a link to a 2-minute Loom explaining a tool you use every day as if you were training a group of teachers.
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