About this role
Main Responsibilities
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Own day-to-day customer requests across chat and email , account questions, licenses, credits, billing basics, and small product inquiries
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Step in where our AI support couldn't resolve the question, and close the loop with a
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human touch
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Triage trickier technical issues and hand them to our customer engineers, follow up so nothing falls through the cracks
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Help new users get started: onboarding questions, workspace setup, pointing people
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to the right features
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Keep customer records tidy in our CRM and document recurring questions
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Feed what you hear back to the product team, and improve our help center and FAQs so the AI answers better next time
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Spot happy customers ready to grow and unhappy ones at risk.
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Core Requirements
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1–3 years in a customer-facing B2B role customer success, support, account
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management, or similar
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Excellent written and spoken English and Lithuanian; clear, warm, and professional in every message
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A genuine service mindset: patience, empathy, and pride in solving things properly,
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not just quickly
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Comfortable with modern SaaS tools and curious about AI, you don't need to be an
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engineer, but you enjoy learning how the product works
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Organized and self-driven: you can prioritize a busy queue, know when to escalate,
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and always follow through
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Hands-on experience with AI tools
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Nice to have: Experience with APIs, SaaS integrations, and explaining technical concepts simply.
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Salary range: 1500 - 1900 EUR gross per month
What We Offer
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Professional growth. Internal and external events, online training, conferences, books - everything you need to reach your full potential.
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Health benefits. Private health insurance, online & on-site workouts (LT) / online workouts & sports access card (PL), consultations - to feel and be your best.
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Team spirit. Team buildings and parties with games, shows, tastings, food coupons, gifts - and it's on us.
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More free time. Stay with us and additional vacation days will be added to your calendar.
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Additional paid leave. Additional days are covered by us in cases of illness or special occasions.
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Flexibility. Flexible working time arrangement.