About this role
Job title: Customer Success Manager
About the Role Jump Grow helps advisory firms convert client conversations into revenue by understanding client sentiment and intent across every interaction. As a Customer Success Manager, you’ll enable firms to adopt Jump tools like Signals, Pulse, Scorecards, Playbooks, and Dashboards, coach teams, and drive measurable improvement. You’ll establish baselines, track trends, and help clients turn insights into next-best actions.
What You'll Do
- Coach and enable client teams across sales, success, and leadership to adopt Jump Grow tools such as Signals, Pulse, Scorecards, Playbooks, and Dashboards.
- Query past and ongoing meetings to survey and analyze what matters, track sentiment and topic trends.
- Establish baselines, coach with clarity, measure improvement over time, and reinforce what great looks like across teams.
- Turn conversations into growth by leveraging Flash Surveys and other Jump tools to standardize best practices.
- Collaborate with clients to create team-wide visibility and spread insights across sales, success, and leadership.
- Schedule demos and partner with the Sales team to drive adoption of Playbooks and Dashboards.
What We're Looking For
- Interest in client success and a data-driven mindset to interpret sentiment and intent.
- Ability to translate client insights into actionable coaching and enablement across teams.
- Strong cross-functional collaboration and communication skills.
- Experience with analytics-driven enablement or customer success is a plus.