About this role
Job title: Customer Success Manager, Industries
About the Role
Join Anthropic's Customer Success team in a high-impact role driving AI adoption across our Industry segment. As an Enterprise Customer Success Manager for Industries, you'll be the strategic partner and trusted advisor to our most complex customers across Financial Services, Systems Integrators, Semiconductor, Manufacturing, and Retail, helping them harness Claude capabilities (API, Claude for Enterprise, and Claude Code). You'll build genuine partnerships, understand their business objectives, AI vision, and technical needs, and advise on the right Claude capabilities to drive value and usage growth while collaborating with the broader account team. Your role focuses on helping customers scale usage, drive model and use-case optimizations, implement change management strategies, and maximize the value of their investment through expanded use cases across their organization.
What You'll Do
- Build trusting, strategic relationships with key customer decision makers to understand their business and objectives, identifying opportunities for optimization and expansion
- Become an expert in Anthropic's products across API, Claude Code and Claude for Enterprise, understanding the technical nuances and best practices for each to guide customers to the right solutions
- Leverage your deep knowledge of the customer and their industry vertical to proactively drive usage planning, understanding current and future consumption/adoption and how it creates realized value for the customer
- Monitor usage patterns and identify optimization opportunities, proactively addressing underutilization across both consumption-based (API) and seat-based (Claude for Enterprise / Claude Code) products to drive full value from contracted commitments
- Serve as the customer's thought partner, enhancing collaboration, adoption, and ongoing value realization