About this role
Job description
Cylindo is a leading 3D product visualization platform, transforming the way furniture and home brands create, manage, and deploy high-impact product content across digital and in-store channels. Backed by Chaos, our mission is to help brands drive conversion, reduce returns, and deliver inspiring customer experiences.
Role Overview
We are hiring a Customer Success Manager (Individual Contributor) to manage a portfolio of US accounts. This role is focused on retention, renewals,, adoption, value realisation, and identifying expansion opportunities (commercially executed by Sales).
Key Responsibilities
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Manage a defined portfolio of mid-market and enterprise accounts
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Own the post-sale lifecycle: onboarding, adoption, value realisation and renewal
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Build and execute structured Success Plans aligned to customer KPIs
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Drive strong product adoption across Cylindo modules
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Monitor account health, proactively manage churn risk and prepare renewal forecasts
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Run regular business reviews with senior stakeholders
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Identify upsell and cross-sell opportunities and qualify them for Sales
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Coordinate cross-functionally with Sales, Product, Integration and Support teams
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Deliver training and enablement to ensure customers achieve measurable outcomes
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Capture customer insights to inform product and commercial strategy
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Job requirements
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2–3 years experience in Customer Success, Account Management or similar SaaS role (ideally in the MarTech space)
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Experience managing renewals and protecting revenue
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Commercially aware and comfortable discussing value
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Strong stakeholder management skills
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Data-driven and proactive
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What Success Looks Like
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High Gross Retention Rate
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Accurate renewal forecasting
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Strong adoption across portfolio
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Consistent identification of qualified expansion opportunities
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Positive customer advocacy
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If you are commercially sharp, customer-focused and ready to grow within a scaling SaaS business, we’d love to hear from you.
Location
Remote
- Boston, Massachusetts, United States
Cylindo Revenue
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