Customer Success Manager
About this role
Job title: Customer Success Manager
Role Overview Melbourne or Sydney | Hybrid
About the Role
We're looking for a Customer Success Manager to join our Go-To-Market (GTM) team in Australia and New Zealand.
In this client-facing role, you'll report to Head of Sales – Commercial Accounts and partner with a portfolio of customers after the sale. You'll help them achieve their goals and get maximum value from Experian's solutions. You'll build trusted relationships, support product adoption, identify growth opportunities, and help ensure customers have a positive and successful experience throughout their journey with Experian.
What You'll Do
- Develop strong, long-term relationships with key clients, being the primary post-sale contact and trusted advisor.
- Develop strategic success plans that align Experian's solutions to client goals, priorities, and business outcomes.
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