Customer Success Manager

Customer Success Manager

Job Description

• Serve as the single point of contact for a portfolio of GovWin IQ and Costpoint customers, managing the full customer lifecycle from onboarding through renewal.
• Develop trusted advisor relationships with customers, closely aligning with their business goals and strategies.
• Conduct value-based business reviews with customers to demonstrate ROI, communicate best practices, and monitor customer health.
• Partner with the Renewal and Growth specialist to influence renewal outcomes and support a seamless renewal process.
• Uncover expansion and add-on opportunities within your account portfolio to drive incremental growth.
• Raise awareness of product upgrades and Deltek news while handling day-to-day customer inquiries.
• Proactively identify risks to retention and implement strategies to mitigate churn.
• Attend in-person events and customer meetings to deepen relationships and drive engagement.
• Track and report on key customer health metrics using CRM tools to inform engagement priorities.

Must haves:

• Prior Customer Success or strong customer-facing account/relationship management experience.
• Minimum ~3 years relevant experience preferred.
• Strong stakeholder management and communication skills across senior customers.
• Ability to operate in client-facing, relationship-driven environment with strong interpersonal skills.
• Eligibility for US citizenship and ability to obtain security clearance.

Nice to haves:

• Experience with Salesforce or Gainsight platforms.
• Familiarity with GovWin IQ or Costpoint products.
• Cloud, SaaS, or technical IT background supporting enterprise environments.
• Prior exposure to similar technical or customer success environments.
• The U.S. On-Target-Earnings (OTE) for this position is $80,000.00-$95,000.00. This range is subject to change as Deltek takes a number of factors into consideration when determining individual base pay, such as location, job-related knowledge, skills and experience. Certain roles are eligible for additional rewards, including incentive compensation and equity.

Benefits and perks listed here may vary depending on the nature of employment with Deltek. Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement.

Why Deltek

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America’s Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. Deltek, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website by clicking the logo below. E-Verify® is a registered trademark of the United States Department of Homeland Security.

Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Candidate Privacy Notice Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.

Important: Protect Yourself from Recruitment Scams Bad actors or scammers may try to impersonate Deltek and send fake job offers to people. Messages from Deltek about employment opportunities will be from an @deltek.com account or [email protected], never from free services like Gmail or Yahoo. Please look carefully at the email address that provides any job offer, as some fake accounts are created to look like a legitimate domain name or email address. We will also never ask you to pay money at any point in the hiring process, whether for training, equipment, background checks, or anything else. If you receive a suspicious offer claiming to be from Deltek, do not share personal or financial information. Report any suspicious communication to [email protected] and consider reporting it to law enforcement.

Why Join #TeamDeltek

The work we do is important. The way we do it is just as important. Our values guide the decisions we make, how we work together, and how we help our customers succeed. That’s what makes Deltek more than a place to work — it’s a place where you can grow, make an impact, and help others do the same.

Our employees dedicate their time and resources to many worthy causes, including Blood Cancer United and Save the Children, that foster health and well-being across the globe. Deltek also empowers employees to dedicate work hours to causes they are passionate about through our Volunteer Time Off program.

All employees across the globe have access to programs and tools like LinkedIn Learning, professional speaking and defined development paths to truly own their careers.

We are building a learning community where employees can work with diverse individuals, explore new ways of thinking, and expand their capabilities through our programs.

We embrace and celebrate all of our differences—including ages, cultures, ethnicities, gender identities, sexual orientations, religious beliefs, disabilities and veteran status, as well as the life experiences and ideas of our employees—through our work and employee resource groups.

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