About this role
Remarcable is a SOC 2 Type II–certified cloud platform that streamlines purchasing for MEP contractors. We've processed billions in material purchases and we're scaling fast. As a CSM (Customer Success Manager), you'll own the post-onboarding relationship for a dedicated book of business — driving retention, expansion, and real business value for contractor clients.
What You'll Do
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Drive value realization
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Lead the handoff from onboarding into a long-term success plan. Deliver QBRs and EBRs that show measurable ROI across procurement, spend control, and field-to-office workflows.
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Protect and grow ARR
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Monitor account health in Totango and Salesforce. Run churn playbooks proactively when usage dips — don't wait for the renewal date to find out there's a problem.
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Expand accounts
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Identify upsell opportunities — new modules, additional regions, adjacent partners. Turn happy customers into advocates for case studies, referrals, and beta programs.
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Feed product insight
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Translate field feedback into clear, actionable input for Product and Engineering. You're the voice of the contractor inside the building.
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Who You Are
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5+ years in B2B SaaS CS or Account Management
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You've managed a book of business before and know what it takes to retain and grow complex accounts. Construction industry experience (electrical, mechanical, plumbing) is a meaningful plus.
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Systems-minded
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Comfortable in Salesforce and Totango (or similar CSPs). You believe: if it isn't in the CRM, it didn't happen.
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Proactive by default
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You don't wait for a customer to raise a flag. You intervene before problems become crises.
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Fluent across audiences
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You can explain procurement workflows to a foreman and digital transformation ROI to a CFO — and you're comfortable in both rooms.
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Owner's mentality
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You treat your book of business like your own company — focused on high-impact work, not busy work.
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Compensation and Benefits
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Medical, dental & vision (company-paid for employee coverage)
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STD & group life (company-paid), voluntary LTD
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401(k) with company match
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2 weeks PTO + 56 hrs sick in year 1
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Bonus potential
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Series A growth trajectory