About this role
Job title: Customer Success Manager (CSM)
About the Role
As a CSM at Atlassian, you will partner with DX's customers to drive engineering transformation using our platform. You will manage an important segment of our customers through implementation and rollout and the eventual renewal, focusing on product utilization, business alignment, and the high-value use cases DX supports as it integrates into Atlassian.
Note: This role requires you to work onsite 4 days per week at our Salt Lake City office during the integration period.
What You'll Do
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Become a product expert and a master of our customer success process
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Own the full customer lifecycle, from implementation, to driving program success (utilization, business alignment, use case development and fulfillment) and running the renewal
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Create and maintain a customer success plan, tracking success initiatives
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Meet targets for net renewal and customer expansion, accurately forecast renewals and track their progress
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Identify and resolve potential renewal challenges to ensure a high renewal rate
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Establish DX as a key strategic driver of our prospect's business goals, leading them to integrate DX insights into their company workflows
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Arrange and conduct Executive and C-level services-related discussions according to the account strategy
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Discover opportunities for expansion and growth within accounts by identifying potential use cases where DX can support
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Collaborate closely with all functions of the business to ensure our customers are successful
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Proactively track and report key account metrics to measure success and identify areas for improvement
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What We're Looking For
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Become a product expert and master of our customer success process
-
Own the full customer lifecycle, from implementation, to driving program success (utilization, business alignment, use case development and fulfillment) and running the renewal
-
Create and maintain a customer success plan, tracking success initiatives
-
Meet targets for net renewal and customer expansion, accurately forecast renewals and track their progress
-
Identify and resolve potential renewal challenges to ensure a high renewal rate
-
Establish DX as a key strategic driver of our prospect's business goals, leading them to integrate DX insights into their company workflows
-
Arrange and conduct Executive and C-level services-related discussions according to the account strategy
-
Discover opportunities for expansion and growth within accounts by identifying potential use cases where DX can support
-
Collaborate closely with all functions of the business to ensure our customers are successful
-
Proactively track and report key account metrics to measure success and identify areas for improvement
-
Compensation & Benefits
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Salary ranges (USD, yearly): Zone A $97,920 - $127,840; Zone B $88,128 - $115,056; Zone C $81,274 - $106,107
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This role may be eligible for benefits, bonuses, commissions, and equity
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Benefits & Perks: health and wellbeing resources, paid volunteer days, and more. For details, go to go.atlassian.com/perksandbenefits