About this role
About the Role
Join a customer success team supporting small and midsize retail and e-commerce clients using AI-powered shopping tools. You will help clients get value from the product, share feedback with Product, and gradually take ownership of a growing portfolio.
What You'll Do
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Respond to client questions by email and in meetings with a helpful, solutions-oriented approach.
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Guide clients in using AI chat and voice tools to support shoppers and configure their product settings in the back end.
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Adapt explanations to clients with different levels of technical experience.
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Share structured customer feedback and product improvement ideas with the Product team.
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Support sales colleagues with product capability reviews and scoping potential upsell proposals.
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Monitor account health, identify expansion opportunities, and gradually own larger projects and client relationships.
What We're Looking For
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0 to 2 years of professional experience, including experience in a client-facing support role.
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A degree in business, business information systems, industrial engineering, or a related field.
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Experience with Google Workspace, Slack, and HubSpot, and familiarity with AI tools such as Claude and Gemini, including prompting.
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Interest in digital products, AI, and back-end systems; experience with SaaS or technology is helpful.
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Native-level or C2 German and strong written and spoken English.
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A customer-focused, empathetic communicator who works proactively and in a structured way.
Compensation & Benefits
Visa sponsorship is not available.
Location
Remote within Germany, with a hybrid option in Cologne, North Rhine-Westphalia.