About this role
About the Role
Join a customer success team at an AI-powered retail technology company, supporting small and mid-sized retail and e-commerce clients. You will help customers get value from AI-powered shopping tools, while growing into ownership of a larger portfolio and key relationships.
What You'll Do
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Respond to client questions by email and in meetings with a friendly, solutions-focused approach.
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Help clients use the platform effectively and configure and maintain their settings in the product backend.
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Adapt guidance to clients with different levels of technical expertise.
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Share structured customer feedback and product improvement ideas with the Product team.
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Support Sales Managers with product capability reviews and scoping potential upsell proposals.
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Monitor account health, identify expansion opportunities, and gradually take ownership of larger projects and client relationships.
What We're Looking For
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A completed bachelor's or master's degree in business, business informatics, industrial engineering, or a related field.
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Professional experience in a client-facing support role; 0 to 2 years of experience is suitable. SaaS or technology experience is a plus.
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Experience using Google Workspace, Slack, and HubSpot, with the ability to learn project management tools such as Linear.
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Experience with AI tools such as Claude and Gemini, including prompting, and an interest in digital products and backend systems.
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Native-level German and strong written and spoken English. Additional languages are a plus.
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A customer-focused, patient, adaptable approach, with clear communication and the ability to work in a structured, self-directed way.
Compensation & Benefits
Visa sponsorship is not available.
Location
Hybrid in Cologne, North Rhine-Westphalia, Germany. Remote work within Germany is also possible.