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CS
Customer Success Manager
Centric Software®
hybrid
Alicante, Spain Posted Aug 31, 2026
About this role
Customer Success Manager
Job Responsibilities
- Provide functional and technical assistance to merchants via phone and ticketing system in the daily use of the Centric Shoppingfeed platform.
- Ensure merchants and brands are fully aware of and able to use all the features offered by our solution.
- Respond to customer questions and issues while ensuring a high level of customer satisfaction.
- Act as a liaison with the technical support team when merchant issues go beyond functional support.
- Build and maintain long-term relationships based on trust while advising merchants from a strategic perspective.
- Help customers optimize their revenue according to their needs, business sector, and market opportunities.
- Represent the voice of the customer internally to help improve and develop the platform.
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