About this role

Customer Success Manager

Job Responsibilities

Provide functional and technical assistance to merchants via phone and ticketing system in the daily use of the Centric Shoppingfeed platform.
Ensure merchants and brands are fully aware of and able to use all the features offered by our solution.
Respond to customer questions and issues while ensuring a high level of customer satisfaction.
Act as a liaison with the technical support team when merchant issues go beyond functional support.
Build and maintain long-term relationships based on trust while advising merchants from a strategic perspective.
Help customers optimize their revenue according to their needs, business sector, and market opportunities.
Represent the voice of the customer internally to help improve and develop the platform.
Maintain a very low churn rate and increase revenue within the assigned customer portfolio.

Educational background related to Marketing, eCommerce, Languages, Communication, Technology, or a related field is highly valued.
Proficiency in Microsoft Office tools and ability to quickly learn collaborative platforms such as Slack, Zendesk, Planhat, HubSpot, etc.
Languages
Italian: Fluent (required)
Spanish: Fluent (required)
English: Fluent (required for communication with international Centric Shoppingfeed and Centric Software teams)
Additional Languages (Nice to Have)
Portuguese
French
Profile
We are looking for a customer-focused professional who enjoys challenges and teamwork, with excellent interpersonal and communication skills. The ideal candidate is empathetic, curious, agile, organized, proactive, commercially minded, and capable of working autonomously.

Experience in one or more of the following areas is highly valued:

Customer Success, Account Management, or Client Services within a SaaS environment
eCommerce platforms, online retail, or digital marketplaces
Digital marketing, product feeds, or performance marketing solutions
Previous experience with marketplace integrations or the Centric Shoppingfeed platform is not required, but would be considered a strong advantage.
A good sense of basic mathematical logic and an interest in the technical side of software are essential to quickly adapt to the platform.
About Us
Join Centric Software®, where digital transformation meets real-world impact. We design and deliver next-generation solutions that empower the world’s leading retailers, brands and manufacturers in fashion, luxury, footwear, outdoor, home, food & beverage, cosmetics & personal care and multi-category retail—to become smarter, leaner and more sustainable.
Our philosophy is simple: attract the best customers by building the best solutions—crafted by the best teams across the globe.
Together, we push boundaries, transform industries and shape the future of how products are made, launched and managed.
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Customer Success Manager