About this role
Job title: Customer Success Manager
About the Role
As a Customer Success Manager (DX) at Atlassian, you will partner with DX's customers to drive engineering transformation using our platform, managing a key segment through implementation, rollout, and renewal. You will focus on driving customer success, product utilization, business alignment, and identifying high-value use cases as DX integrates into Atlassian. The role requires being onsite 4 days/week at our Salt Lake City office for now.
What You'll Do
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Become a product expert and master of our customer success process
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Own the full customer lifecycle from implementation to renewal, including utilization, use-case fulfillment, and expansion
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Create and maintain a customer success plan; track success initiatives
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Meet targets for net renewal and customer expansion; forecast renewals and monitor progress
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Identify and resolve renewal challenges to sustain high renewal rates
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Establish DX as a strategic driver and lead executive discussions as per account strategy
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Discover expansion opportunities by identifying use cases where DX can help
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Collaborate cross-functionally to ensure customer success; proactively track and report key account metrics
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What We're Looking For
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Experience in customer success or equivalent management of customer lifecycles
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Ability to partner with customers and executives to drive change and measure impact
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Strong communication and relationship-building skills with executives (C-level) and stakeholders
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Ability to forecast renewals and identify renewal challenges; data-driven mindset
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Experience identifying use cases and driving program utilization and value realization
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Collaborative, proactive, strategic thinker with ability to influence decisions
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Comfortable working in a fast-paced, cross-functional environment
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Compensation & Benefits
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Salary ranges (Zone-based, USD annual): Zone A: 97,920 - 127,840; Zone B: 88,128 - 115,056; Zone C: 81,274 - 106,107
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Note: Base pay varies by geographic pay zone; confirm zone with recruiter
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Benefits & perks: health and wellbeing resources, paid volunteer days, and more
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This role may also be eligible for benefits, bonuses, commissions, and equity
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Pay zones and more details: confirm your zone with your recruiter