About this role
About the Role As a Customer Success Manager for HubSpot's 1:Few initiative, you’ll serve as the primary advocate for a portfolio of approximately 150 medium-sized business customers. You’ll combine inbound marketing expertise with hands-on consulting to drive value, retention, and expansion across English-, Spanish-, and Portuguese-speaking clients. What You'll Do
- Be the primary contact and trusted advisor for ~150 medium-sized business customers
- Become an expert in Inbound Marketing and guide customers on strategies
- Maintain revenue through retention and renewals; drive upgrade revenue via feature adoption
- Collaborate with teams to scale and grow customer programs
- Communicate clearly and effectively in English, Spanish, and Portuguese What We're Looking For
- Prior experience with sales or account management
- Experience working with small business owners and marketers
- Track record of meeting/exceeding revenue goals; strong sales, consultative, problem-solving skills
- Excellent communication and phone skills; strong organizational abilities
- Ability to thrive in a fast-paced environment
- Inbound Marketing knowledge a plus; SaaS business acumen a plus; marketing automation software experience a plus
- Proficiency in English, Spanish, and Portuguese (resume in English is required) Nice to Have
- Inbound Marketing knowledge
- SaaS/marketing automation exposure Compensation & Benefits
- Salary not disclosed; comprehensive benefits and remote-friendly culture.