Customer success management for Raman imaging

Overview

Bruker Corporation businesses are leading worldwide manufacturers of analytical measurement systems for the life sciences. For more than 50 years Bruker has followed a single idea: to deliver the best technological solution for every analytical task. Today, more than 6000 employees at over 90 locations worldwide are working toward this challenge

Responsibilities

• Support the big potential growth of the Raman imaging product business and achieve a new level of value NOB in the next three years.

• Develop: Oversee existing and identify emerging applications of Raman microscopy & imaging.

• Grow: Drive growth of business and success with Raman Microscopy at Bruker Optics

• Understand: Have deep technical knowledge of Raman Microscopy and related techniques

• Support demos during the sales process, reporting the executed feasibility studies

• Customer trainings/coordination of training at installation or on demand

• Increase customer satisfaction with the Raman imaging product to develop more reference sites to support the business growth.

• Sales and application support for the MIR/Raman product lines of the Bruker Optics division

• Evaluation of potential clients in the Chinese sales territory supported by the MIR/Raman team

• Responsible for the full sales process, starting with generating leads, also with the help of the lead finder/ distributor network, and evaluating the applications of interest for the clients.

• Evaluating the right system configurations, preparing corresponding quotations with all Bruker good business practices to finalize the sale with the clients through a purchase order.

• Coordinating the shortest possible installation times after delivery together with the other parties involved (client and service team)

• NOB coordination from PO received to scheduling system installation to secure the fastest revenue recognition

• Seeking new market opportunities and new applications

• Supporting customer events like exhibitions, seminars, workshops, etc.

• The employee shall directly report to the MIR Sales Manager of Bruker Optics China

• accomplishment of high stress levels

• Willingness to travel (at least 50% of the monthly working time)

• Communication with the HQ in English, which requires good written and oral English language skills

Qualifications

• Bachelor's or equivalent level of knowledge in Chemistry, Engineering, Material Science, Physics,or related field

• Minimum of 2-3 years of relevant experience in the analytical environment and/ or MIR and Raman scientific establishment, preferably more

• Experience in achieving goals and supporting the territory's business growth.

• A positive team player, self-motivated, with strong analytical skills

• Spoken and written communication skills in both Chinese and English

• Ability to work in an analytical environment; being focused, ability to structure complex request scenarios

• Capability of good people skills to easily connect with people from different markets (QC and academics)

• Competence to efficiently and professionally guide clients through the sales process