About this role
We are hiring a Customer Success Lead with 4–6 years of experience for CoFee, that streamlines fee collection for enterprises, making financial management easier.
Website - https://www.cofee.life/
What you will do:
-
Own the end-to-end customer journey, ensuring smooth onboarding, adoption, and retention.
-
Build strong customer relationships and drive long-term engagement.
-
Lead product demos, training sessions, and regular customer reviews.
-
Identify upselling opportunities and drive account growth.
-
Proactively resolve customer concerns and manage escalations.
-
Monitor customer satisfaction, product usage, and engagement metrics.
-
Collaborate with Sales, Product, and Engineering teams to improve customer experience.
-
Guide and mentor customer success executives.
What makes you a great fit:
-
4–6 years of experience in Customer Success or Account Management, preferably in SaaS or FinTech.
-
Strong communication, relationship-building, and stakeholder management skills.
-
Proven ability to drive customer retention, product adoption, and account growth.
-
Strong problem-solving skills with the ability to handle customer escalations.
-
Analytical mindset with a proactive, ownership-driven approach.
-
Ability to lead, mentor, and collaborate with cross-functional teams.