Customer Success Lead

Customer Success Lead

Adelaide, South Australia

Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.

Make the Best You.

Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and thrive in an environment that rewards and celebrates achievements.

Join Us and Make an Impact.

As a Customer Success Lead, you will be accountable for overseeing and managing key client accounts and driving sales growth. This role will focus on understanding customer needs and building framework that allows Honeywell to understand who we can help customers solve problems through use of our technologies and build sales of our product and services. Working as One Honeywell Technologies, you will work with a cross-section of our business to deliver outcomes.

Key Responsibilities

• Support customer relationships to retain and grow recurring revenue
• Drive product adoption to accelerate time-to-value
• Own key account renewals
• Identify opportunities to upsell and expand existing contracts
• Collaborate with production and development teams to identify and implement enhancements based on customer feedback and business requirements

Key Experience & Capabilities:

• Minimum 5 years’ experience working in Customer Success and Account management

• Experience on Solutions Sales (Software as Service) SAAS

• At least 3-5 years of experience leading a small team and drive outcome

• Experience in using various tools such as Salesforce (advantageous) and MS Suite

• Strong presentation skills including verbal and written to all level including C-Suites

• Proactive and comfortable in customer facing activities

• Great attention to details and self-sufficient

• Analytical and ability to look at patterns and various data points to identify opportunities to upsell

• Experience in complex organization

• Ability to travel when required

• Who We Are

• The Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950s, over 100 years of innovation has always been driven by an investment in our people.

• Discover More

• Our focus at Honeywell is innovation that drives business, improves the bottom line and creates solutions for our customers and communities around the world. There’s a lot for you to discover. Our solutions, our case studies, and so much more.

• Honeywell is an equal opportunity employer, and we support a diverse workforce. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Aboriginal and Torres Strait Islander peoples are encouraged to apply.

• We’re also proud to be recognised as an AWEI Bronze Employer and a Veteran Employment Supporter, further demonstrating our dedication to diversity, equity, and inclusion across all communities.

• For more information on how we process your information in the job application process, please refer to our privacy statement.

• Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.