About this role
Job title: Customer Success
About the Role HubSpot's Customer Success organization is dedicated to solving for the customer as a core value. This role contributes to helping customers maximize value from HubSpot by delivering expertise, building trust, and enabling adoption at scale across post-sale relationships. The team spans roles from Customer Support to Customer Success Managers and Contract Managers, all focused on helping customers grow better.
What You'll Do
- Manage post-sale relationships with a mix of SMB, mid-market, corporate, and strategic accounts to drive value and growth.
- Drive product adoption, remove roadblocks, proactively manage risk, and identify opportunities for expansion within your book of business.
- Collaborate with internal teams (Product, Sales, Onboarding, Renewals) to ensure customers are supported, educated, and set up for long-term success.
- Understand customers' goals and connect them with HubSpot tools and strategies (including AI features and product updates) to achieve measurable outcomes.
- Support customers across different time zones and contribute to a high-velocity, customer-first culture.
What We're Looking For
- Strong relationship-building and communication skills with a customer-centric mindset.
- Ability to listen actively, think strategically, and drive customer value through proactive problem solving.
- Experience in customer success, onboarding, account management, or contract management, with exposure to SMB, mid-market, and strategic accounts.
- Capability to work cross-functionally, manage multiple priorities, and translate customer goals into actionable plans using HubSpot tools.
- Familiarity with SaaS environments and a passion for helping customers grow better.
Nice to Have
- Experience with contract management, renewals, and negotiations.
- Prior exposure to HubSpot platform and ecosystem.
- Experience working with global teams across geographies and time zones.
Compensation & Benefits
- Salary range and benefits are not disclosed in the posting.
- This role emphasizes a value-driven, customer-first culture and opportunities for growth within HubSpot's Customer Success organization.