Customer Success Engineer - West (California)

Job title: Customer Success Engineer - West (California)

About the Role Cyera is seeking a Customer Success Engineer to optimize customer utilization and ROI on the Cyera platform. You will be the primary technical expert and trusted advisor, driving adoption and value for enterprise customers, with travel between 25-50% annually.

What You'll Do

• Serve as the primary technical expert on the Cyera Platform, with in-depth knowledge and expertise.
• Establish yourself as a trusted advisor to customers at all levels, from practitioners to executives.
• Drive customer adoption through onboarding and training; design customized use cases via a consultative approach.
• Ensure customers realize full value and maximize ROI; lead ongoing engagement and expansion.
• Identify and resolve obstacles, advocate for the customer's voice to influence roadmap and product.
• Utilize self-paced training resources to educate customers; troubleshoot and resolve technical issues.
• Monitor customer health and usage indicators; collaborate on joint success plans.
• Document and share best practices; mentor teammates; participate in interview process to onboard talent.
• Conduct Quarterly Business Reviews with customers to evaluate progress and identify areas for collaboration.

What We're Looking For

• Associates degree or equivalent; bachelor's in CS or similar experience is a plus.
• 12+ years of experience with strong project management; ability to plan, organize, and execute multiple projects.
• Self-starter who thrives in an ambiguous, fast-paced, deadline-oriented startup environment; results-oriented with a track record of revenue growth, customer satisfaction, feature adoption, and retention.
• Experience collaborating with Development teams.
• Proficiency in SQL, scripting languages (Python or equivalent), and hands-on cloud environments.
• 3+ years of hands-on experience with data technologies and cloud technologies, including databases, cloud infrastructure, and basic administration (e.g., cloud networking, data and compute assets, IAM and permissions).
• Experience with programming or scripting languages and familiarity with APIs and web services.
• Demonstrated expertise in DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management with hands-on experience preferred.
• Prior experience working in a software company in a technical customer-facing role is essential.
• Demonstrated track record of owning customer relationships, including onboarding, renewal, and expansion.
• A self-motivated, proactive, and innovative team player who consistently strives to inspire customer loyalty.
• Excellent interpersonal and customer relations skills, particularly for building and nurturing strategic relationships.
• Clear and concise verbal and written communicator, capable of conveying complex information effectively.
• Proficiency in leading both executive meetings and technical workshops, demonstrating confidence and expertise.
• Ability to work autonomously, tackling complex challenges and completing tasks with limited documentation.

Compensation & Benefits

• Compensation Range: $140,000-$160,000. This is total compensation and may include incentive for sales roles, equity or benefits as applicable.