Customer Success Engineer - West (California)

Job title: Customer Success Engineer - West (California)

About the Role Cyera is seeking a highly skilled Customer Success Engineer to optimize customers' utilization and return on investment in the Cyera platform. This role serves as the primary technical expert and trusted advisor across customer levels, from practitioners to executives. Expect travel between 25-50% annually to engage directly with clients and enhance their experience.

What You'll Do

• Serve as the primary technical expert on the Cyera Platform, demonstrating in-depth knowledge and expertise.
• Establish yourself as a trusted advisor to customers at all levels, from practitioners to executives.
• Drive customer adoption through onboarding and training processes.
• Gain a deep understanding of customers' requirements, challenges, and desired business outcomes, and design and deliver customized use cases with a consultative approach.
• Proactively ensure customers realize the full value of their investment and maximize ROI by sustaining adoption of Cyera's platform; lead ongoing engagement and expansion.
• Identify and resolve blockers, collaborating with peers to address them promptly.
• Advocate for the customer's voice to influence Cyera's roadmap and product development.
• Utilize self-paced training resources to support customer education.
• Troubleshoot and resolve technical issues impacting customers; ensure smooth operation.
• Monitor and report on customer health and usage; develop joint success plans.
• Document and share best practices to foster knowledge sharing.
• Mentor other team members and participate in interviewing/hiring when appropriate.
• Conduct Quarterly Business Reviews with customers to evaluate progress and identify opportunities.

What We're Looking For

• Associates degree or equivalent experience; Bachelor's degree in Computer Science or related field is a plus.
• 12+ years of experience with strong project management skills and delivering multiple initiatives.
• Self-starter who thrives in an ambiguous, fast-paced startup environment.
• Results-oriented with a proven track record of revenue growth, customer satisfaction, feature adoption, and retention.
• Experience collaborating with Development teams.
• Proficiency in SQL, scripting languages (e.g., Python or similar), and hands-on experience with cloud environments.
• 3+ years of hands-on experience with data technologies and cloud technologies (databases, cloud infrastructure, IAM and permissions, etc.).
• Experience with programming or scripting languages and familiarity with APIs and web services.
• Demonstrated expertise in DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management (hands-on preferred).
• Prior experience in a software company in a technical customer-facing role is essential.
• Demonstrated track record of owning customer relationships, including onboarding, renewal, and expansion.
• Self-motivated, proactive, and innovative team player who strives to inspire customer loyalty.
• Excellent interpersonal and customer relations skills; ability to build and nurture strategic relationships.
• Clear and concise verbal and written communicator; ability to convey complex information.
• Proficiency in leading executive meetings and technical workshops.
• Ability to work autonomously with minimal documentation; comfortable tackling complex initiatives.

Compensation & Benefits

• Compensation Range: $140,000-$160,000 USD per year. The range represents total compensation and may include incentives, equity, or benefits as applicable.