Customer Success Engineer

Job title: Customer Success Engineer

About the Role As a Customer Success Engineer, you will be introduced to the role of a trusted technical advisor on Bright Security's DAST solution. You’ll support clients by understanding their application security challenges, assisting in product implementation, and ensuring they get real value from our platform. This role is ideal for recent graduates looking to grow in application security with guidance from seasoned teams.

What You'll Do

• Onboarding & Implementation: Lead clients through the end-to-end deployment of our DAST platform within their environments. Configure integrations, scan targets, and establish secure testing pipelines.
• Tier 3 Technical Support: Serve as the primary escalation point for advanced troubleshooting, bug analysis, and root-cause investigations. Work cross-functionally to diagnose issues, propose workarounds, and deliver timely resolutions.
• Training & Enablement: Design and deliver tailored workshops, webinars, and documentation to empower customers to leverage advanced AppSec testing features. Develop best-practice guides and knowledge-base articles to foster self-sufficiency.
• Proactive Account Monitoring: Use monitoring tools and customer feedback to identify emerging issues or misconfigurations before they impact operations.
• Coordinate with Product and R&D: Implement preventative measures.
• Customer Advocacy & Feedback Loop: Gather feature requests, usability feedback, and market insights. Present prioritized recommendations to Product Management to shape the roadmap.
• Relationship Management: Build strong, trust-based partnerships with security, development, and DevOps stakeholders at enterprise accounts. Act as a continuous resource to address evolving security requirements and use cases.

What We're Looking For

• Bachelor's degree in Computer Science, Information Technology, or a related field; or equivalent hands-on experience.
• Hands-on experience with one or more programming languages (e.g., Java, Python, JavaScript) and familiarity with CI/CD pipelines.
• Comfortable writing scripts (e.g., Bash, PowerShell, Python) for automation, integration, and diagnostics.
• Fluency in English and Spanish (written and spoken) with the ability to explain complex technical concepts clearly and persuasively.
• Strong presentation skills, capable of leading workshops and executive briefings.
• Passion for building lasting client relationships; genuine enthusiasm for AppSec and a love for helping customers succeed.
• Empathy to understand client pain points, business drivers, and bottlenecks.

Nice to Have

• Certifications such as CISSP, OSCP, CSSLP, or related AppSec/DevSecOps credentials.
• Experience with DAST tools (e.g., Burp Suite, OWASP ZAP, Acunetix) and Web Application Firewalls (WAFs).
• Familiarity with cloud platforms (AWS, Azure, GCP) and container security.

Compensation & Benefits

• Interesting, technical, and challenging assignments with abundant international professional experience.
• Competitive compensation.
• Opportunities for professional growth and advancement.
• Hybrid work environment.
• World-class security experts changing the world of application and API security.
• A diverse and inclusive workplace. Bright is an equal-opportunity employer and our team is composed of individuals from many diverse backgrounds, lifestyles, and locations.