About this role
AO Kaspersky Lab - Customer Success Engineer - Bangalore, India
System Administration India Bangalore Account Management Customer Success Engineer Apply
Request handling and incident resolution
Process requests from customers for products in their area of responsibility. Prioritize requests depending on the technical context and business criticality. Solve incidents within the agreed scope in the minimum number of iterations and in the shortest possible time. Ensure product technical problems are resolved or worked around rapidly within the service agreement obligations. Resolve, manage, escalate, and drive satisfactory resolution of customers' technical support issues based on Kaspersky products and technologies. Process premium technical support tickets in compliance with established technical support workflows and processes. Focus on a proactive principle of int