Customer Success COOP

Job Overview

Location

Riyadh, Riyadh Province, Saudi Arabia Employment Type Internship Work Arrangement On-site Sector Information Technology & Software Experience Level Entry Level (0-2 years) Application Deadline November 8, 2026

About the Company

COGNNA, established in 2022 and headquartered in Riyadh, is a pioneering cybersecurity company specializing in AI-powered SaaS solutions. They aim to empower organizations of all sizes, from startups to enterprises, to proactively manage and mitigate cyber threats. Their platform is designed to enhance digital transformation by providing advanced capabilities for threat detection, response, and prevention.

COGNNA emphasizes a people-first approach and is experiencing rapid growth. They foster a culture built on their core values: Customer-Centric, Accountability, Perseverance, Agility, Boldness, Leadership, and Ethical conduct. These values guide their operations, collaborations, and decision-making processes. The company is committed to continuous learning and development for its employees, offering access to certifications, training, and opportunities for professional growth within a supportive and innovative environment.

Job Description COGNNA is seeking a motivated and customer-focused Customer Success COOP to join our team for a 6-month training program. This is an exceptional opportunity to immerse yourself in the world of customer relationship management and technology adoption within the rapidly evolving cybersecurity industry.

In this role, you will work closely with our Customer Success Managers (CSMs) to ensure our clients are maximizing their success with our innovative products. You will gain practical experience in supporting client goals, understanding their needs, and contributing to their overall satisfaction.

This COOP program is designed to provide a comprehensive learning experience, covering essential aspects of customer success, technical onboarding, and account growth in a dynamic and fast-paced environment. You will be an integral part of a team dedicated to protecting organizations globally.

Required Skills

• Customer Relationship Management
• Client Onboarding
• Account Management
• Data Analysis
• CRM Systems
• Reporting
• Customer Feedback
• Arabic
• English
• Problem-Solving
• Organizational Skills
• Tech Savvy

Key Responsibilities

• Assist the Customer Success team with day-to-day administrative tasks and account maintenance.
• Help prepare data and reports for client check-ins, onboarding sessions, and quarterly business reviews (QBRs).
• Respond to basic customer inquiries and route complex issues to the appropriate team members.
• Monitor customer health metrics and flag accounts that may need proactive outreach.
• Assist in updating and maintaining customer records in our CRM system (e.g., HubSpot).
• Help gather and organize customer feedback to share with the Product and Sales teams.
• Visit clients and maintain close relationships.

Qualifications

• Currently enrolled in or recently graduated from a university program (Business, administration, IT, or related fields).

• Excellent written and verbal communication skills in Arabic and English.

• Strong organizational skills and an eye for detail.

• A natural problem-solver with a positive, client-first mindset.

• Comfortable learning new software and navigating basic tech platforms.

• Basic knowledge of cybersecurity concepts, or a strong interest in learning about the cybersecurity industry (Bonus).

• Exceptional problem-solving skills with the ability to work independently.

• Strong communication and interpersonal skills, with an ability to articulate technical concepts to diverse audiences.

• A proactive, detail-oriented, and self-motivated work ethic.

• Benefits & Perks

• Impact that Matters – Build products that shape the future of cybersecurity and protect organizations globally.

• Continuous Growth – Access to certifications, trainings, and opportunities to sharpen your expertise.

• Ownership Mindset – Benefit from our benefits program and grow with COGNNA's success.

• Culture of Trust – We empower talent, encourage ownership, and celebrate real outcomes.

• On-Site Collaboration – Be at the heart of innovation in our Riyadh office, working side by side with passionate experts.