About this role
Job Specification: Customer Success & Business Growth Manager -Retail Marketing
- Purpose of the Role The Customer Success & Business Growth Manager is responsible for managing and growing retail marketing client accounts while driving new business opportunities. This dual-role ensures clients receive exceptional service and measurable ROI, while the business benefits from upselling, cross-selling, expanding budgets, increasing scope, and demonstrating clear value.
- You will oversee the end-to-end delivery of campaigns, manage cross-functional collaboration, and act as the primary liaison between clients and internal teams to ensure objectives are understood, translated into actionable plans, and executed with excellence.
- Key Responsibilities
- Client & Project Management