About this role
Umba is hiring a Customer Success Associate- Temporary Reliever (Lagos, Nigeria).
Requirements
- Bachelor's degree in Business Administration, Marketing, or related field.
- Proven customer service experience in a fast-paced environment.
- Excellent communication skills, both verbal and written.
- Ability to multitask and prioritize tasks effectively.
- Strong problem-solving skills and a proactive approach to addressing customer needs.
- Ability to work collaboratively in a fast-paced, team-oriented environment.
- Familiarity with CRM software (e.g., Odoo) and customer success tools is a plus.
- Passion for delivering exceptional customer experiences and driving customer satisfaction and retention.
- Experience with live chat support software and social media platforms.