Customer Success Associate
About this role
Customer Success Associate
Hybrid (3 days onsite, 2 days remote) – Brisbane, CA
The Customer Success Associate ensures seamless support for a portfolio of customers by addressing inquiries, resolving requests, and fostering satisfaction with the Odoo product. This role emphasizes reactive support, efficient task management, and collaboration with internal teams to enhance the customer experience. You’ll also develop expertise in Odoo software, share resources, and contribute to process improvements, all while maintaining a solution-oriented approach in a fast-paced environment.
Responsibilities
- Manage a portfolio of approximately 1,400–1,600 accounts, ensuring efficient and consistent support for all customers.
- Act as the primary point of contact for customer inquiries, focusing on reactive support rather than proactive upselling or high-touch engagement.
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